Blog
A penny for our thoughts? Nope. These are free. Check out our ideas on life, the universe, and all the things that human-obsessed mavericks care about.
What I Was Doing: My Story… Over a year ago I wrote a blog post titled, The Power of Yes In Innovation. I wrote these words: Each day I try to live the POWER OF YES–the power to give people the freedom to explore, test, and win, the power to let my children be all they want to…
Read MoreRecently my team and I met with a healthcare organization to discuss transformative change around their consumer experience practices. Their CEO handpicked the attendees – and they represented all aspects of the company. Each one, in their own unique and specific way, held responsibility for consumer and employee experience. It was this CEO’s hope that…
Read MoreWhat I Was Doing – The Story… Well, here I go again! I’m going to get on my pedestal and talk about how frustrating it is to hear about patients (consumers) having unacceptable experiences within our healthcare system. As many of you know, my life and career is focused on creating experiences and innovations that…
Read MoreWhat I Was Doing – The Story… This past Friday I attended the inaugural Harvest Summit. Over and over again during the event, a verse from the Bible, Luke 2:10, kept coming to mind: “The harvest is great, but the workers are few…” Now, I am not trying to be over spiritual here – so please stay…
Read MoreWhat I was doing… This past week I spent three days with 70+ future forward movers and shakers in Austin, Texas. Our group, Innovation Learning Network focused on becoming Architects of Better Futures & the Rites of Passage of the 21st Century: the Ten-Year Landscape with The Institute For The Future. Then we looked at Discussing Design Without Losing…
Read MoreThis past week while reading a few blogs by some of my favorite thought leaders, I came across a blog post by Alan Ayers, The Injustice of Bad Customer Service. In this post, Alan talks about how all of us have been “wronged” by bad consumer experiences. We all love to talk about them, post them…
Read MoreKnow Me! Surprise Me! Make It Easy For Me! Those three simple statements say so much and should be very easy to do, but it seems like in the world of knowing your consumer and how to best meet their needs it is very difficult. These three principles are no negotiables as a leader within any organization…
Read MoreFor this week, I thought I would provide some insight and background on the recent changes at Healthways. On July 27, 2016, Healthways sold its Total Population Health Services and Emerging Markets business to Sharecare, founded in 2010 by internet entrepreneur, Jeff Arnold and Dr. Mehmet Oz, renowned cardiac surgeon and TV personality. In his recent blog post,…
Read MoreA few weeks ago, I had the pleasure, along with several esteemed colleagues, to host the first ever Healthways Innovation Living Lab’s PitchFest. Ten dynamic entrepreneurs were given four minutes to share their most innovative ideas around transforming health and well-being. What transpired far exceeded our expectations. At the end of the four hours, we had…
Read MoreThis month we have discussed engaging with customers across the communication platforms they prefer, innovating wearable technology to monitor and increase the quality of life metrics, and developing or expanding your footprint as a socially responsible organization. These three consumer experience trends for 2016, highlighted here this month, all stem from one critical concept: the…
Read More