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“The Good, The Bad, and The Ugly” of Innovation – Video Blog

By Shawn Nason / January 24, 2017 /

What I Learned… Recently, I shared my experience around what it is like to start a center for innovation. Here is a 7-minute video where I answered some of the following questions or statements: State of mind when starting a center for innovation How have I personally and professionally changed? What encouragement would I give leaders?…

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“No, We Can’t Do It!” – The POWER OF YES In Innovation!

By Shawn Nason / January 19, 2017 /

What I Was Doing… “No, we can’t do it!”  This is the most common phrase I have heard in my years as a leader in innovation. From big organizations to small ones, from the government to education. It seems that it is easier for people to say, no, instead of YES! This week I began working with…

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#CES2017 & Beyond: Where Has The Consumer Gone?

By Shawn Nason / January 11, 2017 /

What I Was Doing… Well, #CES2017 is history! This past week over 175k people ascended on the Las Vegas Strip to see the coolest and newest technologies for 2017. I have to say, in three days, I walked over 50k steps and saw some amazing technologies. I mean, who doesn’t love drones choreographed to the…

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The POWER OF YES In 2017!

By Shawn Nason / December 27, 2016 /

What I Was Doing:  My Story… Over a year ago I wrote a blog post titled, The Power of Yes In Innovation. I wrote these words: Each day I try to live the POWER OF YES–the power to give people the freedom to explore, test, and win, the power to let my children be all they want to…

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2016 Reflections From The Heart!

By Shawn Nason / December 22, 2016 /

2016 has been an extraordinary year for me – both professionally and personally. From reconnecting with old friends to stepping into one of the most rewarding experiences in my career – I have made new friends, been challenged by old ones, and found myself inspired by the world around me. I Learned! I Rejoiced! I Gave!…

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Tap Into Your Talent: The Power of Empathy!

By Shawn Nason / December 1, 2016 /

Recently my team and I met with a healthcare organization to discuss transformative change around their consumer experience practices. Their CEO handpicked the attendees – and they represented all aspects of the company. Each one, in their own unique and specific way, held responsibility for consumer and employee experience. It was this CEO’s hope that…

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Who Is The System Designed For? Consumerism: The Priority In Healthcare!

By Shawn Nason / November 16, 2016 /

What I Was Doing – The Story… Well, here I go again! I’m going to get on my pedestal and talk about how frustrating it is to hear about patients (consumers) having unacceptable experiences within our healthcare system. As many of you know, my life and career is focused on creating experiences and innovations that…

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The Harvest Is Ready – Are You? Harvest Summit 2016: My Top 10 Takeaways!

By Shawn Nason / November 9, 2016 /

What I Was Doing – The Story… This past Friday I attended the inaugural Harvest Summit. Over and over again during the event, a verse from the Bible, Luke 2:10, kept coming to mind: “The harvest is great, but the workers are few…” Now, I am not trying to be over spiritual here – so please stay…

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Who The He** Are We Designing For? Healthcare: The Future Is Now!

By Shawn Nason / November 1, 2016 /

What I was doing… This past week I spent three days with 70+ future forward movers and shakers in Austin, Texas. Our group, Innovation Learning Network focused on becoming Architects of Better Futures & the Rites of Passage of the 21st Century: the Ten-Year Landscape with The Institute For The Future. Then we looked at Discussing Design Without Losing…

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What A Toilet, A Car, and A Mouse Can Teach You!

By Shawn Nason / October 26, 2016 /

This past week while reading a few blogs by some of my favorite thought leaders, I came across a blog post by Alan Ayers, The Injustice of Bad Customer Service. In this post, Alan talks about how all of us have been “wronged” by bad consumer experiences. We all love to talk about them, post them…

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