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#CES2018: Consumers Want Experiences with their Technology

By Shawn Nason / January 18, 2018 /

The Story #CES2018 has come to a close and what a week it was! With over 180,000 people, 4,500 vendors, and cutting-edge technology all around, a colleague and I walked over 50,000 steps in 3.2 million square feet of exhibits. Although we didn’t encounter any breakthrough technologies this year, we enjoyed looking for trends and…

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The POWER OF YES! in Claiming What You Believe

By Shawn Nason / January 12, 2018 /

The Story 2017 was an amazing year both professionally and personally. I celebrated 20 years with my amazing wife who, if it were not for, I would be completely crazy. (Thank you, Carla, for who you are to me and for everything you do for me.) As a parenting team, we saw lots of firsts…

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#NoLimits at NGPX2017—The Power of Humanizing Care

By Shawn Nason / November 30, 2017 /

The Story Imagine with me: you are a mother, a wife, and a nurse—and you have cancer. You’re on your way to yet another medical appointment, which is now a significant part of your schedule. You walk into the doctor’s office and, without looking up, the receptionist greets you by simply saying, “leukemia!” At that moment,…

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LuLaRoe: Will You Make It Right?

By Shawn Nason / November 14, 2017 /

The Story… Imagine with me, you are sitting at your desk, maybe at your dining room table, possibly even on your couch. The day has come! The biggest product launch in the company’s history. You are logged in, chatting with other team members. Your nerves are building up! The time comes and you get your…

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Always Take The High Road! The Road To MBE Certification…

By Shawn Nason / September 6, 2017 /

The Story… Earlier this year I wrote part one of this post with “Owning Your Story! Sharing Your Story! The Power Of Your Story!  Here I shared, my personal journey and story about being a Native American and the rich heritage it brings to my life. At the end of the blog I stated: “Personally, I…

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When The Consumer Comes In Ready for Battle

By Shawn Nason / August 24, 2017 /

Guest Blog by Steve Junion: The Story… We needed a new vehicle and I had been seriously dreading the anticipated negotiation combat that always accompanied the purchase of a new car. I knew what I wanted and I had armed myself with the nuclear codes, aka consumer & market research. After speaking with six dealerships,…

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Members At The Center! – The Journey To The Consumer

By Shawn Nason / August 15, 2017 /

The Story… This past week was a fantastic week for the Nason Group and one of our partners, Health Partners Plans. Just over three months ago, a group of Consumer Experience Pioneers embarked on a journey to improve member communication for their organization. After six iterations and many healthy discussions of the “how might we”…

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The Power of Yes! – 3 Mindsets that Matter

By Shawn Nason / August 2, 2017 /

As we continue our journey discussing how critical leadership, mindset, and culture are to success in Consumer-Centered Innovation (CCI), I was reminded of how important mindset is across all aspect of our lives. Govindarajan and Srinivas (2013) discuss innovation challenges and the importance of mindset, which they define as a way to ‘think different, act…

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What I Thought I Knew – I Learned At “The Network!”

By Shawn Nason / July 19, 2017 /

The Story… This past week Steve and I traveled to Boston to attend the inaugural Innovation Leader event, The Network! There were 50 innovators and disruptors from all industries and walks of life. Now, let me be perfectly honest – most in the room were at one-time involved in corporate innovation and frankly got sick…

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The Journey To The Consumer: You Mean A Doctor (Provider) Is A Consumer?

By Shawn Nason / July 14, 2017 /

Well, hell yes, a DOCTOR is a consumer!  The Story… This week we started a 12-week journey with our partner in Philadelphia, Health Partners Plans. We are examining ways they can improve and cultivate stronger, better-connected provider relationships, specifically by changing how they and their subscribers perceive and value the provider relationship. We want to get…

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