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What A Toilet, A Car, and A Mouse Can Teach You!

By Shawn Nason / October 26, 2016 /

This past week while reading a few blogs by some of my favorite thought leaders, I came across a blog post by Alan Ayers, The Injustice of Bad Customer Service. In this post, Alan talks about how all of us have been “wronged” by bad consumer experiences. We all love to talk about them, post them…

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Conquering Your Fear By Facing It! Part Three: Leadership Principles to Live By

By Shawn Nason / October 13, 2016 /

Years ago when I stepped into a leadership role, I never anticipated how often I would be expected to step outside of my comfort zone and face my fears. Through the years the one key lesson I’ve learned is if you do not face the fear – whatever it is – you will go right back around that mountain…

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Know Me! Surprise Me! Make It Easy For Me!

By Shawn Nason / October 4, 2016 /

Know Me! Surprise Me! Make It Easy For Me! Those three simple statements say so much and should be very easy to do, but it seems like in the world of knowing your consumer and how to best meet their needs it is very difficult. These three principles are no negotiables as a leader within any organization…

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