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This month we have discussed engaging with customers across the communication platforms they prefer, innovating wearable technology to monitor and increase the quality of life metrics, and developing or expanding your footprint as a socially responsible organization. These three consumer experience trends for 2016, highlighted here this month, all stem from one critical concept: the…
Read MoreLast week we discussed one of the customer experience trends highlighted by Richard Shapiro in his article “Customer Trends for 2016” in Customer Think magazine. This week we are taking a look at a second projected trend from the article – Wearable Technology. Wearable technology, while often trendy and marketed for its aesthetic, is a…
Read MoreToday in our formal press release, we introduced our organization to the business community at large.
Read MoreHappy New Year from the Nason Group! With each turn of a new year, many organizations begin to review or employ updated customer experience strategies for their clients. Regardless of the type of customer your organization serves, there are some interesting and engaging trends forecasted for 2016. In an article for Customer Think, author Richard…
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